JOB TITLE
Trade Product Manager
OBJECTIVE SUMMARY
Manage and support the sale of the following trade products (1) Bills for collection, (2) Exports, (3) Invisibles and (4) Letter of credit, and also ensuring the products volume and income targets are met.
Ensure the effective utilisation of the trade support applications and services to support the above listed product sales.
KEY RESPONSIBILITIES
1. Ensuring the respective targets and performance indices for each product is achieved.
2. Implementation of the service tier strategy for each product (i.e attending to the needs of the top tier customers for each product)
3. Providing pro-active marketing support to relationship officers by providing marketing tools and making joint marketing calls where required.
4. Raising product awareness for each product
5. Identify and monitor industry and external events (such as competitive initiatives, changing government regulations etc) and provide the bank with business intelligence which will be incorporated into the business strategies to proactively improve the performance of the product
6. Monitoring of customers perceptions/opinions of each product and making recommendations on key issues and following solution recommendations through to post-implementation to ensure that recommended solution and assumptions are valid.
7. Preparation of relevant reports
8. Monitor the quality of product service delivery to ensure the products are delivered in an efficient and cost-effective manner
9. Providing training and product reference materials to enhance product knowledge within the bank, improve sales capability and effectiveness of business development efforts.
10. Tracking and monitoring the trade activity/performance of all customers and the various business developments units, groups and divisions for each product.
11. Identifying gaps and opportunities within each product and its related processes for the purpose of developing and implementing service enhancements/improvements
12. Prompt resolution of all product service issues
13. Constant monitoring and evaluation of the trade support application software platform to ensure it provides the desired benefits to the internal and external customers of each of the products.
14. Provision of trade advisory services to customers and staff of the bank on the respective products via the Diamond trade centre
14. Ensuring the trade support service is effectively utilised to stimulate and drive the sales of the bills for collection and export products.
16. Development and constant monitoring and evaluation of the Easy trade software platform to ensure it provides the desired benefits to our internal and external customers
KEY RELATIONSHIPS
International Operations, Credit Officers, Funds Transfer Officers, Treasury, branch Operations,
Corporate Communications, Admin & General Services, Business Information Systems & E-business support.
KNOWLEDGE SKILL
Relationship Management; Product Management; Basic knowledge of International trade. The others necessary skills include;
Ø Presentation skills,
Ø Report writing skills
Ø General skills
Ø Creativity
Ø Analytical skills
Ø In-depth knowledge of the Bank’s trade products and services
Ø Proficient use of Excel application as an analytical tool
Ø Proficient use of PowerPoint
Ø Sound oral, written and presentation skill.
Ø Good interpersonal skill
KEY MEASURABLES
Achievement of 100% of product income target(s)
Achievement of minimum 85% score in internal and external customer satisfaction surveys
COMPLEXITY/JUDGMENT
The job will require a lot of creativity and strategic thinking; Candidate should be self motivated and focused.
ACADEMIC QUALIFICATION
BSc or BA.
EXPERIENCE
4 years experience
Interested candidates should forward their applications and CV to the Nigeria Trade Professional Forum team via : tradeforumng@gmail.com
No comments:
Post a Comment